Supervision & Responsibility

• All children must be accompanied by a responsible adult (18+) who must remain within the building at all times.
• Wowland UK does not accept responsibility for child supervision, except during designated holiday camps.
• Parents/guardians are fully responsible for supervising their children and ensuring they follow the play centre rules.

Play Area Restrictions

• Only children under 148 cm (4'10'') may play.
• Taller children may play at the discretion of Wowland UK staff.
• Play is restricted to 60 minutes per session. Overstay charges apply if the time limit is exceeded.

Hygiene & Safety Guidelines

• Children must use the toilet and wash their hands (or use hand sanitiser) before entering the play area.
• Shoes must be removed before entering the play area.
• Socks must be worn at all times by both children and adults.
• Jewellery, badges, and sharp objects are not allowed in the play area.
• Spectacles must have shatter-proof lenses and a retainer strap if worn inside the play zone.
• Long trousers and long-sleeved shirts are recommended to minimise injury risks.
• Clothing with ropes or cords is prohibited for safety reasons.

Play Equipment Rules

• One child at a time on slides or trampolines - no climbing up the slides.
• No playing at the bottom of slides - children should exit immediately after sliding.
• No sharp objects or choking hazards (e.g., batteries, coins) allowed in the play area.
• Climbing on netted walls or restricted areas is strictly forbidden.
• No food, drinks, or chewing gum are allowed on any play equipment.

Health & Behaviour Policies

• Children who are unwell must not visit for at least 48 hours after symptoms subside.
• Bullying, aggressive behaviour, or abusive language towards staff or guests will not be tolerated.
• Management reserves the right to refuse entry or ban individuals who do not follow the rules.
• No smoking, alcohol, or fire-related activities are allowed in the play centre.

Accidents & Reporting

• Parents must report all accidents to staff immediately.
• Any damaged equipment should be reported to staff.
• Spillages must be cleaned up or reported for safety reasons.

Food & Drinks Policy

• Outside food & drinks are not allowed, except for baby food for children under 1 year.
• Abuse of this rule may result in membership cancellation.
• Nappy changing must be done in designated areas.

Waiver & Liability Agreement

By proceeding with a booking at Wowland UK, you acknowledge and agree to the following:

• I am a competent adult (18+ years old) and am responsible for the child(ren) in my care.
• I confirm that the child(ren)'s name(s) and age(s) are correct on the booking form.
• I acknowledge that Wowland UK is not responsible for supervising my child(ren).
• I understand that participation in play activities carries inherent risks, including physical injury.
• I agree that I (and the child) will follow all play centre rules for safety.
• I confirm that the child has no medical conditions that make play unsafe.
• Wowland UK is not liable for personal belongings, including lost or stolen items.
• Wowland UK is not responsible for injuries unless caused by negligence.
• I give consent for Wowland UK to take photos/videos for promotional purposes, unless I opt out.

By booking a ticket, I confirm that I have read and understood the terms & conditions.